Help - urgent laptop help required

Posted by davew (37 days ago)

Hi - I use a compaq laptop, the specs are really good and i've got heaps of free space - yesterday my laptop froze 2 times (this has never happened before) and today it restarted itself - as it did this I got the "blue screen" with some error msg. Am i right in thinking that this "blue screen" indicates hardware problems, not software problems? I run music performance software through my computer, I cannot afford my my computer to be having issues or restart during a performance!
Virus scans show nothing, the computer is defraged every week, and the hardrive is checked for errors weekly. I performed both these operations yesterday after the computer froze and nothing came up.
Does anyone have any advice - can someone suggest which business i should take it to to get it looked at?

Any help would be much appreciated.

(I am based in Hong Kong)

Posted by Sg Ed (37 days ago)

You can contact Thomas Kei from Protech 1/F Wan Chai Computer Centre 130 Hennessy Road- 3421 1010 - we have been using this company for about 2 years now to supply all our office computers and laptops - and getting our equipment serviced. Thomas will give you a honest opinion. If you decide to visit their shop let him know John from AsiaXPAT sent you!!

Btw...give him a call first to make sure of his shop number...he is not in Protech but their sister shop across the hall.

JL

(I am based in Hong Kong)

Posted by ქართული (37 days ago)

A cheap shot - Hold down "F8" key on boot-up and select "Last good....." from the menu. It has saved many a person's "bacon".

(I am based in Hong Kong)

Posted by davew (37 days ago)

what does this do exactly if you hold down the f8 key and select last good as instructed? Can someone tell me what this actually does before i decide whether or not i want to do it ?

(I am based in Hong Kong)

Posted by Blackvirusss (36 days ago)

F8 is nothing doing just run your computer with older date backup when it's run notmally but it's not going to help you if you not realy have last good saved point! I not sure if you did this or no but if you have last good point in ur computer it will back your computer to that date and u will lose all ur data after that day but it not going to help anyway
I think u run some program that required more physical and graphic memory so ur laptop using ur hard drive to cover it and your hard drives need to work over need so it's freezing and after that u have blue screen with errors and checking your hard drive before start windows!
For solve this problem u have to reinstall your OS that is mean windows and buy some DDR :) 2Gb DDR may solve your problem
If you have 2GB DDR already then it's problem of ur OS
U have some virus or some program that over use your physical memory which is bring to such fatal ending
Good Luck!

(I am based in Hong Kong)

Posted by Todge (33 days ago)

Some mixed advice above. If it happens again, note down the error message and Google it. At the very least it should point you in the right direction - hardware or software.

Holding down F8 on startup will give you access to a range of boot options, from nornal boot to the infamous 'safe mode' to the suggested 'last known config'. This would suggest itself as am option if your trouble had begun immediately or soon after you had made some significant system change - updated something, loaded new software etc.

(I am based in Hong Kong)